Showing posts with label job centre plus. Show all posts
Showing posts with label job centre plus. Show all posts

Tuesday, 4 December 2012

A little rant about JSA

In regards to benefits I have mostly written about Employment & Support Allowance (ESA), possibly a little on Disability Living Allowance (DLA), and of course the frustrations of our government and ignorant journalists. As yet, I have not had reason to touch upon Job Seekers Allowance (JSA). It is because I reported, on Facebook, a letter for my doctor regarding ESA, that JSA came to my attention. A friend of mine voiced her frustrations over her experience of the system. Her first reaction made me think that she had fallen for all the media hype, that sick and disabled people do not deserve the benefits they struggle to receive. I was wrong. This is her story:


So, I'll take you back to September 2010. I had just finished my PhD (the end of 7 years at university) and had been looking for jobs all through the summer as the end of my funding approached. I was still with my ex at that point. I had set money aside in the event that I had difficulty finding work, and made these saving stretch far further than I had anticipated. In the September of 2012, I found a part time job in a lab and took it. This ran up until Christmas of that year when my temp contract wasn't renewed due to funding. While I was working in the lab, I took on a second part time Christmas temp shop job to top up my income, and to take me beyond the end of the lab job. When my lab job finished, I rang up the Job Centre to begin claiming Job Seekers allowance as my shop job was under 16 hours a week at that point. I gave details of all my outgoings, including my mortgage etc and I was told that as I hadn't worked continuously for the set amount of time (2 years I think it was at the time), I hadn't made enough NI contributions and so would have to apply for income based job seekers allowance.

In the November of 2012, my ex and I separated but continued to live in the same property until we sorted out where we were each going to live.When my lab job finished (mid December), I rang up the Job Centre to begin claiming Job Seekers allowance as my shop job was under 16 hours a week at that point. The following week I got 17 hours work, and was told by the Job Centre at my assessment that because I had gone over by 1 hour, my claim would have to be terminated, and I would have to reapply again when the time was appropriate and when my hours fell again.

This didn't happen until January when my temp shop contract was also terminated. At this point I rang the Job Center back up again, and had to start my application again from scratch. I had to explain that I was still living with my ex, but that we were financially independent of each other. They held back my benefit until they had sent a representative out to check our living arrangement. This was awful, and made me feel like I was cheating the system in some way when I knew I wasn't. We "passed" this assessment and I was awarded my Income Based Job Seekers Allowance at a mere 8 pounds a week due to the income from my shop job (which was low as it was). I also received council tax benefit (for my half of the council tax, not my ex's half) which was a massive relief and did take a small amount of financial pressure off my shoulders.

At my first visit to the Job Centre to sit down with someone and discuss what jobs I could apply for, I sat down at the desk and showed the man my CV and my qualifications. He looked at my CV and said he had never had to deal with anyone with a PhD before and didn't know how to help me. I had to tell HIM where scientists applied for jobs. He then MADE me apply for a job in Bridgenorth (a long way from Solihull) before my next signing on, the pay from this job was low to say the least, and would have cost me a fortune in fuel, and commuting time too. I simply would have not have been able to live off the wage after paying for fuel. But I put in my application, with the same amount of effort as any other job, and waited. I heard nothing from the company I had applied to.

I got my final pay slip from the shop job at the end of January which I had to take and show to the Job Centre. When they saw this, my massive 8 pounds a week was reduced to zero. The day I received the letter stating this, I was thankfully offered a full time job for 14 months, and had pleasure in telling the Job Centre this, and that the job was not obtained through any help from them.

Now something that I was often asked was why couldn't I claim the full amount of Job Seekers Allowance when a lot of other university leavers could? Simple: many university leavers return to live at home with their parents, or live in rented accommodation where they have no other income, and their housemates do not provide for them financially.

The difference for me? I had a mortgage and I feel I was being penalised for getting my foot on the property ladder and working hard at university to get myself somewhere.

And as for the experience of the Job Center itself? Demoralising. As I sat waiting to be seen, I overheard young mothers boasting of their life on benefits, and how they deliberately put in bad job applications where they bothered to put them in at all, so that they didn't get offered interviews and could continue to claim benefits while they "applied" for jobs. Where they openly admitted to the staff that they didn't bother applying for posts, they were simply told "oh right".

My experience with the Job Centre and the benefits system made me fear for the future. What if this happens again through no fault of my own? Will I get support again? Hopefully now that I have NI contributions, yes I "should" get help short term.

Not so different from some of the problems people on sickness benefits have, is it!?! I had a similar experience myself, in 2001. I finished university in August 2000. I went straight into a job where I was severely bullied by someone who thought she was my boss, but was not. It was a complicated situation; she was sleeping with the MD, so my actual boss could not do anything about how she behaved to me ... or all the other staff before me that she had scared away. I eventually gave up the job after nine months (there had been a book on how long I would last under he apparently - I outlasted all the bets). I tried to claim JSA, but was told that because I had a history of quitting jobs I could not claim. There was no work around at all, so I temped for a few weeks. I handed my CV out to everyone I could think of; went around the shopping centre giving it to all the stores. I eventually got a job in a computers games store. I have never loved work as much as I did there. However, my health was deteriorating with the onset of M.E.. My boss basically told me I'd be better off leaving, so I did. At the time I had never heard of sickness benefits. I went to the Job Centre. I had taken out a £4000 loan a few months previously with the aim of starting up a small business. The Job Centre told me that I had to live on this loan until it ran out, and then I could apply for benefits, BUT that I would not be entitled to JSA if I was ill. The person I spoke to didn't tell me that I'd be entitled to sickness benefits, or that they even existed. So I went straight to my letting agent; paid off the remainder of my rent for the year, all of it. I did my best with the little money I had left after that, but my house-mates ended up supporting me most of the time. Something they should never have had to do.

The system disgusts me. It does not support the people who genuinely try to get ahead in life. Those who try to build a future for themselves, like my friend above. It doesn't support people like her or myself who are simply trying to fill in gaps between jobs. No one explains to us about National Insurance Credits until after it's too late. No one tells you that you can only claim Job Seekers Allowance if you have been sacked; if you quit a job of your own volition you aren't entitled to anything.

My friend is right. There are too many people who think that it is their right to live as they please, with no responsibility to the country or society. They think that they should be entitled to have money, just for being alive. Why should they do anything to actually earn it? I am well aware that this is the view that many people hold of people on sickness and disability benefits, thanks to the media, but people with half a brain should be able to realise that people on sickness benefits are thus because they CANNOT work. The people my friend describes CAN. They choose not to.

This country is a seesaw. On one end you have the tax payers. On the other end you have people on benefits. We are very genuinely at risk of the benefits end hitting the ground. That is what those who choose to not work fail to understand.

Friday, 21 October 2011

The Work Programme

I'm a little perplexed. I was put in the WRAG following the reversal of the decision that my ESA should be revoked. A lady from my local job centre phoned me to arrange an appointment some months ago. When I spoke to her I explained that I am too ill to attend an interview, so she had a talk with me on the phone. She was very friendly and understanding. She had to follow it up, which she said she was going to do so by phone call this month. So she phoned me a few days ago. I had the phone call written in my diary, so was expecting it. I'm not entirely sure whether it was the same lady or not, as she sounded like she'd been turned into an automaton. I am not allowed to talk to them over the phone about my condition, I HAVE to attend the job center, I HAVE to attend The Work Programme, and she was putting an appointment for me to do so in the post. I told her that my condition had deteriorated since we last spoke, but she dismissed me. She did however take my number plate so that she can arrange for me to park in the car park outside the Job Centre.

I went to one of the M.E. groups and told them what had happened. I realised then that I didn't actually know what it was that she had told me I was attending. I thought she had said 'Return To Work Programme', but that doesn't seem to exist. One of the people on the group said this:

DON'T SIGN UP FOR THE WORK PROGRAMME......!!!!!

Not unless you can manage being pushed into a full-time job as soon as possible - they don't get paid for a successful outcome until the have kept you in work for 12 months, so therefore will put you under lots of pressure to be in and stay in work.......!!!!!!!

There are other options that you should be told about - you can do volunteer (even if you could only manage an hour a week), you can do work preparation (this could be anything that might prepare you for work), work experience etc. Don't let them just push you into the work programme - if you have trouble leaving home, you are not going to manage a two year programme and being pushed into a full-time job.

The WRAG can also help you to set up your own business too - they should be telling you that as well - it may be that there is something you could do part-time flexibly at home.

Obviously I've not been told any of those things. I wasn't even sure what I am supposed to be attending until I just received the following letter.

THE WORK PROGRAMME
Personal Adviser Interview


Dear Miss Olana Voljeti

Your next Jobcentre Plus Interview

On: ####
At: ##
Place: #####

We have arranged this interview for you with one of our advisers to discuss the support available to you through Jobcentre Plus.

Do I need to come to the Jobcentre interview?

Yes. It is important you attend and take part in the interview or give an acceptable reason why you are unable to attend. Unless you have a good reason for not attending or not taking part in this interview, the amount of your benefit may be reduced. If you cannot attend at the date and time the interview is booked you must contact us as soon as possible, so that alternative arrangements can be made.

Please let us know immediately by telephoning 0845 604 3719 (textphone: 0845 608 8551) or by your usual method of contacting us.

What will happen at the interview?

The interview will last up to an hour to discuss the help that we may be able to offer you to take the first steps to returning to work. We will be able to tell you about the support that is available and discuss what is right for meeting your needs. At the interview we can offer advice on:
- the steps that can be taken towards getting paid or voluntary work;
- training to update your skills;
- Permitted Work - which could help you to try different kinds of work whilst still being entitled to benefit;
- Tax Credits to top-up low wages, Return To Work Credit and other financial support available
- other help you may be able to access;
- discuss any further support and whether this will be delivered by Jobcenter Plus or Work Programme Providers

What is the Work Programme?

The Work Programme offers specialist support to help you find and keep work. If you become eligible you may be referred to one of our partner organisations, known as providers. They deliver the Work Programme on our behalf. Your adviser can explain more about this at the interview.

Can I get help to attend the interview if I need it?

To help you get to the interview we may be able to provide help with:
- the cost of registered childcare if you have children and would prefer not to bring them with you but have no-one to look after them. (Payment will be made direct to the childcare provider)
- travel costs (you will need to bring proof of these, e.g. travel tickets, with you to the interview)
- any other help you may need to attend the interview
- we will arrange an interpreter if English or Welsh is not your first language

Please contact us before the interview if you would like help with any of the above. We will not be able to provide these for you if they have not been requested before the interview.

Can I bring someone with me to the interview?

Yes, you can bring someone such as a friend or relative with you. However, due to limited space in waiting areas, please only bring one person with you.

If you want to know more

If you want more information about the support that Jobcentre Plus can offer you or you need to contact us about the interview, please get in touch with us on 0845 604 3719, textphone: 0845 608 8551), by your usual method of contacting us or at the address at the top of this letter.

Yours sincerely,


On behalf of the Manager.

Well, there is no way in heck that I can drive there, attend an hours interview, and drive home again, so I guess I'm up pooh creak with no paddle again. If they're not interested in the fact that my condition has deteriorated so much that I can barely leave the house, then they're not going to care that I'll not be able to cope with the interview. So I have no idea what to do now.

The prospect of them forcing me into work .. at the moment, just makes me want to laugh. I'll be blogging about everything I've gone through in the last few weeks at some point over the next few days, so you'll then understand why it seems so laughable to me ... maybe.

God's truth ... I would rather be working than ill. I would love to get up at 7:30am, drive myself to some work place, see familiar faces, sit down at my computer and sink my teeth into a piece of work I didn't finish the night before, greet my boss as he enters with his tie all skewiff coz he slept on the settee again ... and then go to lunch with colleagues, actually be able to eat food I like without worrying about the repercussions it'll have on me later in the day or that it'll send me to sleep within ten minutes of eating it. I'd like to sit watching the clock through the afternoon waiting til I can drive myself home again, and then STILL be able to do what I want with my own life in the evening. People don't realise the luxury they have. All of you out there who curse the sick for pushing your taxes up ... YOU get to work every day .. YOU then get to go home at the end of the day and do far more activity in those few hours after work than I have managed to achieve throughout my entire day ... YOU get to see people, whether that be to argue with them or socialise, you still see people ... and YOU get to build a life. Why the f*** would I have given myself a pay cut of over £12,000 to claim frigging benefits???

Wednesday, 22 June 2011

We have looked again at our decision

Mrs Olana Voljeti
Address 1
Address 2
County
Postcode


We have looked again at our decision.

You made an appeal against a decision about employment and support allowance issued to you on 3.5.11.

We have looked again at the facts and evidence used to make our decision. As a result we have changed that decision. You are still entitled to employment and support allowance.

What happens now

Your appeal will not be sent to an independent tribunal as the decision has been changed in your favour.

Your papers will be passed to Hanley employment and support allowance section to pay any arrears due.

As explained in our previous letter, if you still think the decision is wrong you have the right to appeal. You should normally appeal within one month of the date of the letter.


Yours sincerely,


Squiggle


Mrs J M Adams
Appeals Officer